Slot Machines Malfunctions in US: Casino Patrons Hire Lawyers

3.03.2020, 15:08

Slot machines row so elegantly established in many casinos draw the attention of players and helps them never to get bored. Meanwhile, in the US, slot machines got some malfunction problems – players are getting into a tizzy because of flawed mechanics of slot machines.

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In the last 7 days, there were several reports on the psycho-machines and players who were scammed on some 7-digit jackpots. What’s going on with the traditional slot machines? Is it about the mechanics, maintenance, or conditions?

In the last month, there was a slot machine malfunction problem in 3 states at once. Players all around the US captured the problems via smartphones, especially when it comes to jackpot thefts. For example, Louisiana Jena Choctaw Pines Casino facing serious issues with almost half of the slot machines unplugged. Experts explain that it may be caused due to communication problems (server and network infrastructure maintenance), but there’s still no issue roots identified.

Mr. Young from the casino’s Marketing Office says that their team would be glad to know what happened finally and fix it as soon as it is possible. Encore Boston Harbor also faced the slot machines going haywire and sabotaging the slot tickets dispensing. It’s realistic to expect that patrons had lost their bets due to unknown reasons, while over 2500 slot machines are still off.

However, it should be noted that Encore’s staff had fixed the issue in time, but still being silent about the error consequences evaluation. Casino’s officials acknowledged the problem in an official statement as a brief ticket system failure. They also introduced the hand-paid jackpot system and ensured players that all the winners are getting their money. Every account damaged by the issue was emailed about further steps.

The most puzzling is the third case in Newcastle Casino. One of Oklahoma’s biggest casinos also faced the slot machines’ malfunction. And what’s interesting about the issue is that it happened right after a patron won an $8 500 000 jackpot on a Liberty 7S. Mrs. Sanchez, who was playing the slot machine, said that the one-armed bandit shut off at the winning moment.

And fortunately, she captured the winnings on her smartphone camera and sent the win proof to the Newcastle Casino’s officials. They said that malfunction voids all payoffs. Mrs. Sanchez had already hired lawyers to request the casino about her jackpot. Casino’s officials still remain silent about the machine shutdown problem source.

In case Mrs. Sanches proves them wrong, the casino will be committed to putting a few million-dollar compensations on the top of her jackpot. Every player should be ready for this issue on the casino’s and make sure he plays in the one he trusts.

Still today, the slot machines occasionally causing problems not only for casinos but also for players. While industry leaders strive to enhance their patron experience and make it more transparent, technical issues with the devices may cause all the efforts to go to waste.